AI pilots are working. Scaling them still fails. Across large, complex organizations, the same pattern keeps surfacing: the strategy is credible, the technology works — and progress still stalls. Most leadership teams can’t fully see why from inside the system. Amy Radin helps them understand what’s actually in the way. Her work focuses on the capability systems that determine whether transformation creates lasting value or becomes expensive shelfware. The gap between ambition and results is rarely a strategy problem. It is an organizational architecture problem. Amy brings an operator’s perspective shaped by senior executive roles at Citi, American Express, and AXA, including one of the world’s first corporate Chief Innovation Officer positions. She teaches Strategic Advocacy in Columbia University’s MS Technology Management program and is the award-winning author of The Change Maker’s Playbook. She is known for helping leadership teams see what is actually getting in the way — when the usual explanations no longer explain very much.